Chief Operating Officer (COO)

Company Description

Bettear is an AI-powered assistive listening solution that enables people with hearing difficulties to participate in everyday social activities with greater ease and independence. The company partners with a wide range of institutions, including concert halls, museums, theaters and universities, to provide comprehensive audio accessibility. By eliminating the need for additional staff or specialized equipment, Bettear offers a streamlined, scalable way to improve the listening experience for diverse audiences. Bettear's mission-driven culture centers on innovation, accessibility and social impact.

Role Description

The COO is a full-time, on-site role based in the Tel Aviv District, Israel, reporting to the CEO. This position owns Bettear's operations end to end - supply chain, manufacturing, logistics, order fulfillment and internal processes - and builds the operational infrastructure for the company's global growth.

You will turn customer orders into on-time deliveries, manage suppliers and manufacturers, control inventory and operating costs, and make sure the company runs on clear processes, systems and KPIs. You will work closely with sales, R&D, finance and the international subsidiary.

Responsibilities

• Lead supply chain, procurement, production planning and inventory management
• Manage relationships with manufacturers and suppliers, including cost, quality and lead times
• Own order fulfillment, logistics and international shipping, including export and import processes
• Build and improve operational processes, systems (ERP) and KPIs
• Oversee production quality and regulatory compliance together with QA
• Manage operational budgets and work with finance on cost control and cash flow planning
• Support the transition of new products from R&D to production
• Lead and develop the operations team

Qualifications

• 10+ years in operations, with at least 5 years in a senior operations management role
• Experience in a hardware or electronics company, preferably with international distribution
• Strong background in supply chain, manufacturing and contract manufacturers
• Experience with ERP systems (Priority an advantage) and process implementation
• Proven ability to scale operations in a growing company
• Strong leadership, organization and problem-solving skills
• Excellent English; additional languages are an advantage
• Ability to work on-site in the Tel Aviv District and travel as needed
• Degree in Industrial Engineering, Engineering or Business; an advanced degree is a plus