Technical Support & Pre-Sales Manager - International

Company Description

Bettear is an AI-powered assistive listening solution that enables people with hearing difficulties to participate in everyday social activities with greater ease and independence. The company partners with a wide range of institutions, including concert halls, museums, theaters and universities, to provide comprehensive audio accessibility. By eliminating the need for additional staff or specialized equipment, Bettear offers a streamlined, scalable way to improve the listening experience for diverse audiences. Bettear's mission-driven culture centers on innovation, accessibility and social impact.

Role Description

The Technical Support & Pre-Sales Manager is a full-time, on-site role based in the Tel Aviv District, Israel, with international travel. This position owns the technical side of Bettear's customer and partner relationships worldwide - from the first system design in a sales opportunity, through installation and commissioning, to ongoing support.

On the pre-sales side, you will work with distributors, integrators and end customers to understand venue requirements, design the right Bettear solution (Wi-Fi streaming, Auracast, CASTER, RTX, SHOW, Hive), prepare technical proposals and respond to tenders and specifications. On the support side, you will lead technical support for partners and customers across regions, resolve escalated issues, guide installations remotely and on-site, and train partners to install and support Bettear systems independently.

You will work closely with sales, product and R&D - bringing field feedback into the product roadmap and making sure every deployment delivers a great listening experience.

Responsibilities

• Lead technical pre-sales: site surveys, system design, technical proposals, demos and POCs
• Answer technical sections of tenders and RFPs, including alternatives to competing specifications
• Own international technical support for partners and customers, including escalations and SLAs
• Support installations and commissioning, remotely and on-site
• Build and deliver partner technical training and certification
• Create and maintain technical documentation, installation guides and knowledge base content
• Serve as the voice of the field to product and R&D

Qualifications

• 5+ years in technical support, pre-sales, sales engineering or system integration, preferably in AV, pro audio or networking
• Strong understanding of IP networking (Wi-Fi, VLANs, multicast, QoS); Dante / AV-over-IP experience is a strong advantage
• Familiarity with assistive listening systems, Bluetooth LE Audio / Auracast or broadcast audio is a plus
• Proven ability to design technical solutions and present them to integrators, consultants and end customers
• Experience working with international partners and distributors
• Excellent communication and presentation skills in English; additional languages are an advantage
• Hands-on, service-oriented, and able to manage multiple projects across time zones
• Ability to work on-site in the Tel Aviv District and travel internationally as needed
• Degree in Engineering, Electronics or a related technical field - an advantage